Return & Refund Policy

Perishable Goods

Due to the perishable nature of our artisanal seafood pickles and food products, we do not accept general returns or exchanges if you simply change your mind or dislike the taste. Health and safety regulations prohibit us from accepting returned food items.

Damaged or Defective Items

If your order arrives damaged (e.g., broken glass jar, leaked oil) or if you receive an incorrect product, please contact us immediately on WhatsApp within 24 hours of delivery.

To process your claim, please provide:

• A clear photograph or video of the unboxing showing the damage
• Your order details and phone number

Refunds & Replacements

Upon verification of your claim for a damaged or incorrect item, we will either:

• Dispatch a replacement product free of charge, OR
• Issue a full refund for the damaged item

Refunds will be processed via the original method of payment (e.g., UPI or Bank Transfer) within 3-5 business days of claim approval.

Cancellations

You may cancel your order by messaging us on WhatsApp only if it has not yet been dispatched. Once an order has left our kitchen in Rameswaram, it cannot be cancelled.